KMS Blog
Community, Trust, and Advocacy: Winning Over Women Customers in Food and Beverage with Shampaigne Graves
Fresh insights on why women’s decision-making cycles may be longer—but ultimately more powerful—how authenticity and storytelling can build lasting loyalty, and why community connections matter more t... ...more
Guest Feedback ,Hospitality Strategy Lab Strategy &Marketing
November 18, 2025•2 min read
Texts. DMs. Silence.
Stop missing customer inquiries across Instagram, text, email & Facebook. Learn how unified inbox systems respond instantly and capture every lead. ...more
Guest Feedback ,Hospitality Strategy Lab
October 06, 2025•2 min read
Net Promoter Score (NPS) - The One Simple Question
The exact sequence of what to ask a guest and when to get maximum feedback, positive reviews, and understand guest feedback with a net promotor score. ...more
KMS Blog ,Guest Feedback
September 25, 2024•1 min read
