KMS Blog
Community, Trust, and Advocacy: Winning Over Women Customers in Food and Beverage with Shampaigne Graves
Fresh insights on why women’s decision-making cycles may be longer—but ultimately more powerful—how authenticity and storytelling can build lasting loyalty, and why community connections matter more t... ...more
Guest Feedback ,Hospitality Strategy Lab Strategy &Marketing
November 18, 2025•2 min read
Menu. Sales. Loss.
Your menu design is costing you thousands monthly. Learn menu engineering strategies that guide customers to high-profit items and increase average check size. ...more
Hospitality Strategy Lab ,Strategy &Food Costing & Menus
November 17, 2025•3 min read
Elevating Hospitality with Behavioral Science: Value-Aligned Teams and Lasting Guest Impressions
Welcome to the Hospitality Strategy Lab Podcast! In this episode, host Jason Littrell sits down with behavioral science expert and author of "Start at the End," Matt Wallert, to explore how the princi... ...more
Hospitality Strategy Lab ,Strategy &Podcast
November 11, 2025•2 min read
Schedules. Overtime. Waste.
Labor costs eating your profit? Learn how smart scheduling automation reduces overstaffing, prevents overtime, and optimizes restaurant labor without cutting quality. ...more
Hospitality Strategy Lab ,Strategy &Staffing/Labor
November 10, 2025•3 min read
High-Performing Teams: Leadership, Onboarding, and Culture in Hospitality with Felicia Shakiba
On today’s Hospitality Strategy Lab podcast, I sat down with Felicia Shakiba from CPO Playbook to uncover the secrets behind scaling successful restaurant teams. ...more
Hospitality Strategy Lab ,Strategy
November 04, 2025•2 min read
Customers. Ghosts. Revenue.
New Blog Post Description ...more
Hospitality Strategy Lab ,Tools &Strategy
November 03, 2025•3 min read
