KMS Blog
Elevating Hospitality with Behavioral Science: Value-Aligned Teams and Lasting Guest Impressions
Welcome to the Hospitality Strategy Lab Podcast! In this episode, host Jason Littrell sits down with behavioral science expert and author of "Start at the End," Matt Wallert, to explore how the princi... ...more
Hospitality Strategy Lab ,Strategy &Podcast
November 11, 2025•2 min read
Schedules. Overtime. Waste.
Labor costs eating your profit? Learn how smart scheduling automation reduces overstaffing, prevents overtime, and optimizes restaurant labor without cutting quality. ...more
Hospitality Strategy Lab ,Strategy &Staffing/Labor
November 10, 2025•3 min read
High-Performing Teams: Leadership, Onboarding, and Culture in Hospitality with Felicia Shakiba
On today’s Hospitality Strategy Lab podcast, I sat down with Felicia Shakiba from CPO Playbook to uncover the secrets behind scaling successful restaurant teams. ...more
Hospitality Strategy Lab ,Strategy
November 04, 2025•2 min read
Customers. Ghosts. Revenue.
New Blog Post Description ...more
Hospitality Strategy Lab ,Tools &Strategy
November 03, 2025•3 min read
The Art of Team Engagement with Geoffrey Toffetti from Frontline Performance Group
In this conversation, Jason Littrell speaks with Geoffrey Toffetti from the Frontline Performance Group, discussing the importance of optimizing employee performance in the hospitality industry. ...more
Hospitality Strategy Lab ,Podcast
October 28, 2025•31 min read
Marketing. Money. Mystery.
Stop wasting money on marketing that doesn't work. Learn how to track which channels actually bring customers to your bar or restaurant profitably. ...more
Hospitality Strategy Lab ,Strategy &Marketing
October 27, 2025•3 min read
