KMS Blog
How Cordelia Became Cleveland’s Best Place to Work
Welcome to the Hospitality Strategy Lab Podcast! In this episode, host Jason Littrell sits down with Andrew Watts and Vinnie Cimino, the powerhouse duo behind Cordelia in Cleveland—named the “Best Pla... ...more
Hospitality Strategy Lab ,Podcast &Staffing/Labor
December 12, 2025•3 min read
Elevating Hospitality with Behavioral Science: Value-Aligned Teams and Lasting Guest Impressions
Welcome to the Hospitality Strategy Lab Podcast! In this episode, host Jason Littrell sits down with behavioral science expert and author of "Start at the End," Matt Wallert, to explore how the princi... ...more
Hospitality Strategy Lab ,Strategy &Podcast
November 11, 2025•2 min read
The Art of Team Engagement with Geoffrey Toffetti from Frontline Performance Group
In this conversation, Jason Littrell speaks with Geoffrey Toffetti from the Frontline Performance Group, discussing the importance of optimizing employee performance in the hospitality industry. ...more
Hospitality Strategy Lab ,Podcast
October 28, 2025•31 min read
Future-Proofing Restaurants: AI, Labor, and Value Strategies for 2026
Critical topics like menu dynamics, the psychology of today’s “new consumer,” why pared-down offerings are winning over diners, and how word of mouth and online platforms shape where people choose to ... ...more
Hospitality Strategy Lab ,Strategy &Podcast
October 21, 2025•4 min read
