Obsessed with the success of independent hospitality brands.
Imagine transforming your hospitality business into a seamlessly efficient operation with happier staff and loyal customers, all through the power of AI and automation.
Kinetic Management Systems, or KMS, is an integrated solution specifically designed for hospitality operators looking to scale their businesses.
Jason Littrell, a hospitality management consultant has over a decade of real world experience helping bars and restaurants increase their profitability and streamline their operations.
We've seen firsthand how these challenges can limit the success of even the most passionate operators. We care about helping you achieve your full potential because we believe in the impact a well-run hospitality business can have on its community and its employees.
By leveraging KMS, you have the opportunity to boost your revenue by up to 30% within just three months, while reducing operational headaches and enhancing guest satisfaction.
To get started, visit our website and sign up for a free demo. Our team will walk you through the system and show you how KMS can be tailored to meet your unique needs.
We're not just offering a set of tools; we're providing a path to a more profitable and enjoyable business. This is a movement towards smarter, more efficient hospitality management, and we want you to be a part of it. Whether you join us now or later, the shift towards automation and AI is happening. We'd love to have you with us from the start.
Core Values
1. Innovation:
We continuously seek and implement cutting-edge technology to provide independent restaurants and spirits brands with the most effective tools for success.
2. Integrity:
We operate with honesty and transparency, ensuring our clients receive genuine value and trustworthy support.
3. Collaboration:
We believe in the power of teamwork, both within our organization and with our clients, to achieve shared goals and create a supportive community.
4. Excellence:
We are committed to delivering the highest quality services and support, striving for excellence in everything we do to elevate our clients' businesses.
5. Client-Centric:
Our clients' needs and success are at the heart of our business. We tailor our solutions to meet their specific challenges and objectives, ensuring personalized and impactful results. Solving the problem will always be the direction of our products and services.
6. Adaptability:
We embrace change and are agile in our approach, ready to adapt to the evolving needs of the hospitality and spirits industries.
7. Sustainability:
We promote sustainable business practices that benefit not only our clients but also the broader community and environment, supporting long-term success and responsible growth.
8. Continuous Improvement:
We are dedicated to learning and growing, constantly enhancing our coaching, strategy, systems, and support to better serve independent restaurants and spirits brands.
9. Empowerment:
We aim to empower our clients with the knowledge, tools, and support they need to independently drive their businesses forward, fostering a culture of self-reliance and innovation.
10. Strategic Guidance:
We provide insightful and actionable strategies to help our clients navigate their business challenges and achieve their goals effectively.
11. Comprehensive Support:
Our commitment to ongoing support ensures that our clients always have the assistance they need to implement and sustain our solutions successfully.
7 Ways Bars Can Use AI to Build Customer Loyalty
Regulars are the backbone of any successful bar. In 2025, keeping guests coming back takes more than remembering their favorite drink—it requires systems that capture data, stay connected, and make engagement effortless. Artificial intelligence makes this possible at scale without losing the personal touch.
Below are seven practical, real-world ways bars are using AI to strengthen loyalty and drive repeat visits.
1. Automate Missed Call Text-Back
Most calls to a bar happen during peak service. Staff can’t answer, and those calls usually don’t come back. AI-powered text-back systems solve that:
Missed call triggers an automated SMS.
Example: “Sorry we missed you at High & Dry! Want to book a table or check tonight’s specials?”
Guest replies, gets added to the CRM, and the conversation is tracked.
Case Study: A 3-location bar group in Texas added 2,100 contacts in 90 days using missed-call text-back. Their ROI came from converting those missed calls into 230 booked tables.
2. Personalized Birthday & Anniversary Offers
Generic discounts don’t build loyalty. AI-driven segmentation tailors offers to guest profiles:
VIPs receive exclusive invites (pre-release cocktails, members-only tastings).
Casuals get targeted incentives like a $10 drink credit.
Stat: According to a Deloitte study, personalized offers increase redemption rates by 3x compared to blanket promotions.
3. Dynamic Happy Hour Reminders
AI analyzes traffic patterns and fires campaigns during slower periods.
Example: “It’s quiet at The Copper Bar—half-off Negronis until 7pm tonight.”
Targeted only to subscribers within a geofenced radius.
This prevents wasted discounts and puts bodies in seats when you need them most.
4. Loyalty Tracking Without POS Integration
Forget punch cards. AI loyalty systems track redemptions via QR codes, links, or guest phone numbers.
Guests receive a trackable link: “Click here for your free appetizer tonight.”
Operator sees who redeemed, what they ordered, and when they came back.
Result: A bar in San Diego replaced its old punch card program and saw a 28% increase in repeat visits within six months.
5. Review & Reputation Automation
Reviews drive foot traffic, but operators rarely have time to request them. AI solves that:
Guests automatically receive a review request after visits.
Positive reviews post to Google; negative feedback gets flagged internally.
Stat: Harvard Business Review found that a 1-star improvement on Yelp can increase revenue 5–9%.
6. Smart Segmentation for Events
Bars with live music, sports screenings, or theme nights often under-market events. AI analyzes past guest behavior and builds audience segments automatically.
Guests who attended past jazz nights get invited to future ones.
Soccer fans receive reminders before big matches.
This keeps event marketing relevant and increases turnout without guesswork.
7. Conversation AI for Reservations & Inquiries
Guests don’t want to wait hours for answers to DMs or emails. AI-powered chat can instantly handle common questions:
“What’s on tap tonight?”
“Do you have space for four at 8pm?”
“When’s your next comedy night?”
By filtering routine inquiries, AI lets staff focus on service while still giving guests quick answers.
Bars don’t need futuristic tech to build loyalty—they need systems that capture missed opportunities, keep regulars engaged, and give them a reason to return. AI makes this possible without extra headcount. Operators who embrace it spend less on ads, earn more repeat business, and reduce stress behind the bar.
About KMS
Jason Littrell - Management Consultant & Industry Innovator
With over two decades of experience in the hospitality industry, Jason Littrell has established himself as a leading consultant and strategist, specializing in helping bars and restaurants maximize their efficiency and profitability. His expertise spans a wide range of essential areas, including operational management, staff training, customer experience, and technology integration.
Jason is the founder of Kinetic Management Systems, a cutting-edge suite of tools designed to automate and optimize the day-to-day operations of hospitality businesses. Through his systems, Jason offers solutions for everything from staff recruitment and onboarding to customer retention and feedback management. His approach combines innovative technology with proven strategies to deliver results that are both measurable and scalable.
A passionate educator and speaker, Jason regularly hosts workshops and seminars, sharing his knowledge on how to leverage AI and automation to thrive in a competitive market. His insights are rooted in practical experience, having worked on the ground in various capacities within the industry—from bartender to manager, and now, consultant.
Jason also manages a vibrant online community, "Bar Teams," where he fosters discussions and collaboration among hospitality professionals. Here, members gain access to exclusive content, including training sessions, industry news, and peer support.
His commitment to excellence and innovation in hospitality has not only transformed the operations of numerous establishments but has also inspired many to pursue and achieve greater success. Jason's work is driven by a core belief: that the right mix of people, processes, and technology can turn any hospitality business into a thriving, profitable enterprise.
